Mobile

F1RST on Mobile

Discover the world around you with easy
mobile access.

F1RST on Mobile

Discover the best places wherever you are.

Discover amazing
places nearby

Check in to your
favourite places

Keep up with your
friends when they
are nearby

Frequently Asked Questions

What is F1RST?

F1RST is many things, but it’s primarily a vision of how we can simplify everyday
consumer decisions using the best internet and mobile technology – so that you
can live, learn and enjoy your life.

Our 1st service is a dynamic guide to businesses in the Caribbean which helps you
to discover places, interact with your friends and businesses, through reviews,
check-ins photos and much more.

General

What is F1RST?

F1RST is a virtual platform designed to connect consumers and businesses across the Caribbean. Through user-friendly technology in the form of a website (www.F1RST.com) and mobile applications (available for – iOS, Android and Blackberry), F1RST is on a quest to bring the Caribbean online.

Through F1RST, users will be able to:

Search through a constantly growing and detailed database of businesses (like a restaurant or boutique) and places (like a church or school) to find exactly what they’re looking for.

Examples:

Dining – A new restaurant serving their preferred dish for lunch

Shopping – A boutique with customer parking

Sports – A sporting goods store that accepts credit cards

Health – The closest pharmacy in an unfamiliar area

Entertainment – The closest movie theatre, nightclub or local bar

Discover new experiences, as well as rich information on Caribbean businesses, including menus, amenities, reviews, photos and turn-by-turn directions to their destination via (Waze or Google maps)

Connect with their favourite businesses by following them or by learning about others’ experiences with these companies through reviews and ratings. Users can also connect with other users by adding them as friends and staying in the loop with all of their activities.

Share experiences with the F1RST network by posting their own photos and reviews, as well as rating products and services. This process allows users to assist each other in the decision making process.

Build the network, otherwise known at F1RSTNation by adding businesses and experiences, or by providing the F1RST team with accurate, current information about businesses already within the network.

What can F1RST be described as?

Online platform

Discovery engine

Local tour guide

Local Search Platform

Is F1RST another online directory?

Yes and No.

F1RST does offer the traditional location-and-contact details found in directories, but the platform brings the consumer even closer to these businesses by providing details about the goods, services and amenities they offer.

Through this discover engine users can:

Gauge the appeal of a business by its overall star rating and peer reviews

Get directions to a business or find the closest branch to their current location

Refine search results through a series of filters that itemize the amenities available at a particular business, including details as specific as whether or not they accept credit cards, having customer parking or air-conditioning

Search for any business or add new businesses that may be missing

Get Turn by Turn Directions to any business or location

View images of products and services

Keep up with friends by way of their check-ins, reviews and photos

Accrue points that allow them to rank on a leaderboard among friends

F1RST is a truly dynamic product and the more people use the service the most helpful it becomes as it gathers information about users’ habits and preferences and makes recommendations for fun, new experiences based on this data.

How is F1RST different from other social networking sites?

Apart from its completely awesome design, F1RST is a product specifically designed to serve as a medium through which Caribbean businesses and regional/international consumers can communicate and build mutually beneficial relationships.

User experience: The user experience focuses on providing consumers with very specific information about their friends and favorite businesses on one easily navigable app. It allows them to join a community of more conscientious customers who will help raise the standard of customer service throughout the region

Business experience: The business experience is tailored to bridge the gap between companies and their customers by allowing these businesses to share specific details about their goods/services, receive real-time feedback from customers, and access invaluable data about consumer patterns and preferences.

How can I find out about future site enhancements?

Subscribe to our blog (www.f1rstmedia.tumblr.com) for updates. We are always up to something new and we love sharing stories about our activities. There is also a great deal to be discovered through our social media presence on Facebook, Twitter, Instagram and Pinterest so start following us now!

Does it cost money to participate?

Apart from some advertising features, F1RST is completely free for all users. Just sign up or download the app and you are ready to gain.

Is F1RST international?

One of the most outstanding features about F1RST is that the service covers the entire Caribbean and already many parts of the globe. Use F1RST to learn about businesses from all over the region.

Reviews, Ratings and Comments

What can I review on F1RST?

You can review a place, business or service you have experienced first-hand. Anything with a physical location. For example:

Your favourite watering-hole or restaurant

A new lunch spot you’ve tried out and really like, including street vendors and food courts

A local landmark and its amenities

You can also review services provided by professionals, who have contact numbers but may or may not have offices, such as:

A tradesman who has done quality work for you

An insurance agent you want to recommend

An interior decorator who does fabulous work within your budget

Are there things I should not review?

Things that don’t have a physical presence in the real world (that means no website, no film or TV programmes). Please only leave reviews of places and services that you have personally experienced - F1RST is about your opinion, not your grandmother’s (although we encourage her to write her own too).

How do I submit a review?

On every business profile page you will see a “Write Review” link at the top of the page. Select this option and you will be directed to where you can type in your review. Once you’re happy with your review (and you’ve awarded a star rating and included a few tags) click the “Write Review” button and voilà! Your review will be posted on the site.

Can I write more than one review about the same place?

Sure, but we do ask that you limit your contributions to one review per visit. If a group of you have visited a business, each of you can submit a review.

Can I still post a review if it’s not positive?

Of course! We encourage you to post about the experience you had, and we’re well aware that it may not always be positive. This is the only way for other consumers to know what they’re potentially facing...and it’s a great way for businesses to determine how they can improve their products and services.

What if I get a message that my location cannot be found?

In rare cases, F1RST may not pinpoint the geographical location you’ve entered. Don’t give up, send us a quick note at feedback@F1RST.com. And we will do the legwork for you

How do I find a Place to review?

At the top of every page you’ll find the F1RST search tool. To find the place you’re looking for, type the name of the place in the left field and the location (town or city works best) into the right side of the tool. Click “Search” and F1RST will search for the place in the database. If it’s not found, you can add the place yourself.

A few tips:
Use the “Search” fields to look for

Names of businesses or places, for example, "Jones", "Lee”, “Chaguaramas”

Business or place descriptions, for example, "electrician", "nightclub", “marina”

Tags (keywords) such as "authentic", "central", "luxurious", "Chinese"

The Place I want to review is not listed. What should I do?

You can create a basic entry for a place, just follow the directions once you click the big green button at the bottom of the Search Results Page. Make a search, if you don’t see the results, simply click the Green Button at the bease of the page that say “Can’t find your business or venue? Click here to add.”

Then you can write your review and add your rating. There’s even a special badge available for when you write the 1st review on 10 places!

Someone has unfairly reviewed a place I am connected with. What should I do?

Evaluate the post. If you feel that a reviewer has a negative but valid perspective about your business, then we recommend that you give yourself a 'cooling down' period (say, 24 hours) before addressing his or her concerns. Businesses who address a customer's critique on F1RST are usually viewed positively as it shows you are not only open-minded, but proactive.

On the other hand, if you genuinely feel that you or your place of work has been unfairly depicted on F1RST then that’s against our Community Guidelines. You should use the ‘flag offensive content' button to let us know what has been said, giving us as much detail as possible.

We will investigate the issue to prevent abuse of both your business and our platform.

Can I still review something if I have a vested interest in it?

Sure. All we ask is that you write a fair and balanced review and that you clearly identify your connection to the business by claiming the business. You can find more information in our Community Guidelines

Favourite places

If you love a place simply click on "A favourite place". Your display photo will then appear on the place page. This means that any new review added on that place will be shown in your profile.

How can I recommend a place to my friends or the wider F1RST community?

On the profile of a page, you will see a “share” option. Click share to recommend places to your friends.

Friends

How do I add someone as a contact?

It’s really simple - just visit the person’s profile page and select “Add as a Friend”. Once the user accepts your invitation they will appear on your contact list and his or her actions will be added to your Activity Feed.

How do I delete a contact?

You can seamlessly delete contacts from your list by visiting their profile page and clicking “Unfriend”. They will not be informed of this action, but their information and activities will no longer be available to you and vice versa.

Who can view my activity?

Anyone who adds you as a contact will be able to see your activities on their Activity Feed. You have the option to choose which of your actions your contacts can see by editing your page.

Can I invite my friends to F1RST?

Absolutely! After all, your friends are the ones you trust most to give you great tips and recommendations on places to go and things to do. They’re also most likely to have similar interests or know things that would most interest you. You can invite your friends to F1RST from or (Insert instructions on how to do this from the app).

Is anyone allowed to view my location or can it be private?

Only your friends can view your location, however at any time you can decide to make a check-in private and restrict it from the general public by

F1RST Rewards

What are check-ins and how do they benefit my business?

Location-based check-in apps serve as a valuable tool for businesses to increase both acquisition and retention of customers. F1RST provides businesses like yours with an avenue through which you can monitor customer patronage by recording the number of check-ins you receive. Beyond that, it allows you to identify and connect with your customers on a more personal level by offering loyalty incentives, such as special offers and rewards.

Seven Reasons Why You’ll Love F1RST Check-ins:

F1RST is the first check-in app specifically designed for the Caribbean business landscape, meaning it takes into account the vast resources of big companies, as well as the limited virtual presence of small cottage industry businesses.

In order to check-in a user has to be within the vicinity of your business, meaning every check-in is either an actual, or potential, customer that you’ve been able to identify on an individual basis.

Checking-in to any business requires a user to open the application, select your business and make a conscious decision to align themselves with your business. Every time this is done you’re made aware of the fact that a user is engaging your brand. Contrast this to the much lighter but most costly engagement of an advertisement.

It’s impossible for you and your staff to greet every single customer that enters your establishment but through F1RST you’re able to virtually greet every person that checks in through a special message that appears once they check-in.

Subject to users’ privacy settings, your business can gain access to valuable data about their customers, including contact information, that will strengthen your database and allow you to offer incentives and other rewards to loyal customers.

People love sharing little details about their lives with family and friends, including where they had lunch or received particularly good service. Through F1RST check-ins users can let their network know they visited your business, not only through the F1RST app, but also through Facebook and Twitter.

You are opening a communication channel: All those people who checked in can be contacted if they have opted in to receive emails about “deals, offers and happenings near me”.

What do I need to know about checking-in?

You should check in when you go to a place and spend some time there. We don't set limits on check-ins, but if our system thinks you're checking into too many places in a short amount of time, checking into places that are too far to reasonably travel between, or consistently checking into places that are far from where your device thinks you are, you won’t receive any award points, badges or mayorships for your check-in.

Some good rules of thumb: Only check into a place that you are actually at (and not places you're just walking by). Only check in or add places that other people would actually want to check into, for example: cafe, restaurant, bar, park, grocery store, office, the gym in your apartment building, your dry cleaner. Examples of venues that you should *not* check into (nor add to our database): your cubicle, your car, your bathroom, your friend's mom's house.

F1RST is meant to be a social utility that helps you connect with your friends and track your own personal history, so keep your check-ins real for maximum fun and usefulness.

What is a badge?

Badges are emblems that appear on your profile when you perform various real-world actions and achieve certain virtual milestones using F1RST. They establish your credibility as a F1RST user and are also hella cool! ;)

How can I earn badges on my profile?

You can earn badges for your profile by fulfilling different tasks, like checking-in at places, writing reviews, posting photos and adding friends. The more active your profile, the more unique badges you’ll unlock!

How do I collect F1RST points?

F1RST rewards all members for participating in various activities online, from sharing businesses with friends to checking-in to locations across the region. Using F1RST is guaranteed to be a whole new experience.

What is a F1RST Ace?

This premium badge is given to the member who has amassed the most check-ins at a place in the past 60 days. Be sure to keep checking in, or risk losing it.

Connectivity

How do I link my F1RST account and my Facebook/Twitter accounts?

You can link your F1RST account with Facebook by using the blue Facebook connect button to login or sign up. Your other social network accounts can also be linked by going to your account settings.

How can I share my reviews on Facebook and Twitter?

Each time you write a review, there will be an option to share the review to Facebook or Twitter.

How do I disconnect my F1RST account from my Facebook account?

Simple, all you need to do is go to your Account Settings and click remove from Facebook.

Photographs

Why is my profile picture just a basic Avatar?

When you join F1RST you're automatically assigned the default profile picture. To change it, go to the “My F1RST” page and click on the option at the bottom of your picture to upload a new image.

How do I add a photo to my Profile?

You can upload a profile photo from your My F1RST > Settings page. Simply browse to the location on the file on your computer and click the "Save" button.

How do I add my photos to a place?

On any place you’ll find an Upload Photo’ Tab on the main profile or on the “Photos” tab. Clicking on this will bring up a file browser window for you to select the photo(s) you’d like to upload. To upload a number of photos at once, simply select the files while holding down the Shift key on your keyboard.

What kind of photos can I upload?

Anything that isn't offensive or copyrighted

A place page photo should be related to that place, for example an image of the building or the product they offer

Group photos are, again, completely up to you, but they can be deleted by group administrators if deemed inappropriate

When I click on "Upload Photo" I'm told that I need to install Adobe Flash.

Our photo uploading tool uses Adobe Flash 8+, so you'll need to install it, or upgrade to the latest version. Click "Ok" on the prompt and you'll be taken to Adobe's Flash website, where you should be able to install the latest version of Flash by following the instructions.

When I click on Upload Photo, nothing happens.

Are you using Firefox? If so, there should be a yellow box along the top of the F1RST page asking whether you want to install missing plugins. Our photo uploading tool uses Adobe Flash, so you'll need to click the button to install the missing plugin.

Are you using Internet Explorer and just successfully installed Adobe Flash? If so, you'll need to refresh the F1RST page in order for it to recognise the Flash plugin.

How do I view another user’s photos?

Go to the user’s profile and underneath their profile picture you’ll find a ‘See all photos’ link which will take you to that user’s image gallery. You can also scroll the timeline dashboard of your friends to view their recent photos.

How do I report an inappropriate photo appearing on a business listing?

Flag the photo using the report feature and let us know why. We’ll assess the content and if it is indeed damaging or offensive, we will have it removed or changed.

Community Guidelines, Reporting Abuse Etc

When reviews, comments, talk or photos are reported for abuse, are they automatically deleted?

No. If a user flags or reports content to us then we will investigate to ensure the claim is valid. The content will only be removed if it's found to be in violation of our Community Guidelines or Terms and Conditions.

Why was my review/comment/forum post/photo deleted?

At F1RST, we want you to enjoy the freedom to express yourself fully on your profile. However we have established community guidelines that are designed to maximum each user’s enjoyment of the app. If you fail to follow them, then the material will be removed. Depending on the nature and extent of the abuse, your account may be deleted. In this instance, you will receive email communication from F1RST notifying you of that the account has been terminated.

To avoid having any of your content removed please be sure to review the Review Guidelines.

What should I do if I find content that might be illegal or in violation of the guidelines set out by F1RST?

Beside every review, comment, photo or forum thread, there is an “Offensive Content?” link. Clicking on this will enable you to send us the exact details of the content so that we can investigate it as swiftly as possible. Any proven violation of the F1RST Community Guidelines or Terms and Conditions will then be removed from the site.

What do I need to create a F1RST profile?

All you really need is an active email address. Then, to sign up, you create a username, tell us where you live (you can be as detailed or as vague as you like), set your password, agree to the terms and conditions, and you're all set.

Is creating a F1RST profile really necessary for me to use the site?

Without a F1RST profile you can still browse the site, but you really unlock the full potential of the platform when you join the community. By creating a profile, you are giving yourself the opportunity to participate in the conversations, write your own reviews, rate other member’s reviews, start earning F1RST points and unlocking rewards, and build your list of contacts. Instead of simply seeing a list of visitors at a particular place, you can know if it’s exactly what you’re looking for based on peer reviews.

Can I change my username?

Once you’ve chosen your username it’s yours forever, so choose carefully. However, if you’d like to display your real name instead of a username then click through to the “My F1RST Privacy Settings” and under “When showing my name” choose ‘Display my first and last name’ from the dropdown menu.

Are there any restrictions on the characters I can use for my nickname?

Any combination of letters or numbers should be fine, however we ask that you refrain from inflammatory language or expletives. You should also note that spaces and special characters probably won’t work.

Your Accounts

I've forgotten my password and/or login name – How can I retrieve this information?

No problem, we all forget things from time to time. All you have to do is click on the “Forgot Password” link, follow the instructions and a password reset email will be sent to your account.

How do I change my email address?

Also not a problem. Just visit your page and enter your new email address there.

How do I set up my email notifications?

Go to your “My Settings” page and click on the “Account” tab then select “Privacy”. Here you can specify whether or not you’d like to receive email notifications from us.

I don’t seem to be receiving my email alerts. Can this be solved?

Here's a quick checklist:

Ensure your privacy settings allow you to receive alerts from F1RST.

Check your junk email filters and folders to make sure the alerts can get through your spam filter.

Check to see if is on your list of approved recipients.

If you're still having problems, for assistance.

Why do I need to verify my email address?

Verifying your email address ensures that your F1RST account is protected and it means that we can communicate with you if you're unable to log in to your account. It also allows us to alert you if we witness suspicious activity with your account, issue you a new password if the need arises, and it guarantees that your email address is valid and owned by you.

How do I cancel my membership?

If you wish to cancel your membership you can send an email with the subject "Cancel Membership" to . To ensure it is authorised, this email must be sent from the email address you originally used to register your account. We’ll then delete your profile.

We’ll be sad to see you go but please let us know why you are cancelling your membership so we can improve the F1RST experience and hopefully welcome you back to F1RST before long.

*Note that different levels of activity can be set on F1RST. If for instance you wish to unsubscribe from the newsletter and other messages, but retain your account, you can select this option on your Settings page.

My inbox is being flooded with mail from F1RST. Make it stop.

No problem. Just go to your ‘Privacy Settings’ page and unsubscribe from the notifications you no longer want to receive.

How do I get in touch with F1RST?

Drop us an email at or explore the options on our Contact page.

Press

F1RST is an online discovery platform that connects you with all the experiences you love and need. From your favourite restaurants and shops, to a nearby pharmacy or gas station.

Download our F1RST LOGO

To learn how to use the F1RST logo, please check out our brand guidelines.

Logo

Download the full color EPS | PNG

Brand Colors

Click any color to copy the text code to your clipboard.

  • #f37021
  • #65a4d9
  • #65c7bf
  • #5dbb46
  • #88489c
  • #87a8ba

Download the full color EPS | PNG

Company Profile

Download our company profile presentation

Download as pdf Download as pdf

MISCELLANEOUS

F1RST is spelled as one contigous string of characters. Every character should be UPPERCASE

Logo

Product Images

Product Images

Product Images

Contact Us

If you’d like to write a story about your experience please get in touch!

INFO@F1RST.COM

Are you journalist?

Let us know if you’re interested in getting occasional press-related news.

Are you business or brand?

Check out our F1RST for Business

Terms of Service

Terms of Service

F1RST is an online discovery platform that connects you with all the
experiences you love and need. From your favourite restaurants and
shops, to a nearby pharmacy or gas station.

Privacy Policy

This Privacy Policy describes our policies on the collection, use, and disclosure of your information in connection with your use of our websites, emails, and mobile applications ("Site"). The terms "we", "us", and "F1RST" refer to F1RST Media Ltd. When you use the Site, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

Information you Submit

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter, blog, and respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

To administer a contest, promotion, survey or other site feature

To send periodic emails
(The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.f1rst.com

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on Jan 01 2013

Terms of Service

Introduction

This page (together with the documents referred to on it) tells you the terms of use ("the Terms") on which you ("you", "the user") may make use of our website at www. f1rst.com ("the Website"). Please read these Terms carefully before you start to use the Website. You may only use the Website (and the services provided through the Website) if you agree to these Terms. Your use of the Website indicates your acceptance of these Terms. If you are unhappy with any aspect of these Terms, then you should contact us.

The Website is designed for your convenience and if you have any comments or problems and any questions regarding the Website and/or products and services featured on the Website, or should you have experienced technical problems while using the Website please contact us.

The Website provides access to a number of services provided by us that may only be used in accordance with these Terms. The services include, but are not necessarily limited to the ability to upload business information, personal information & digital images to the Website;

Only persons aged 13 years or over may access the Website and use the services offered by us.

We may change, modify or revise these Terms of use at any time by amending this page. The changes made to the Terms will come into effect as soon as they are posted on the Website and your use of the Website (or of any services provided through the Website) will be subject to the amended Terms. You are expected to check this page from time to time to take notice of any changes we may have made, as they are binding on you. By continuing to use the Website you will be deemed to accept such variations of these Terms. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Website.

Uploaded content and images

You may upload digital images to the Website. Images uploaded to the Website must be digital images in JPEG,PNG or GIF formats.

Although we prohibit the uploading of certain types of image to the Website, we cannot control, nor do we monitor the use of the Website. It is possible that images or other material may appear on the Website which are unlawful or offensive and contravene our restrictions on content set out above. We are not responsible for such images or material but if you become aware of any such images or material on the Website please contact us without delay.

We may at our discretion contact law enforcement authorities if we are made aware that anything unlawful is occurring or has occurred in relation to the Website including the uploading or emailing of any images in breach of the above restrictions on content. We may provide copies of any relevant images or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us.

We may without notice and at our sole discretion delete or remove any image or information that has been uploaded, emailed or submitted for printing in breach of these Terms.

We may refuse to provide any services to anyone who breaches these Terms. You agree to indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of:

any use by you of the Website in breach of these Terms,

any claim that the uploading or emailing of any information & images by you or on your behalf is an infringement of any third party's copyright, trade mark or other intellectual property rights; or

any claim that the processing, printing or other dealing by us of any information & images uploaded or emailed by you or on your behalf is an infringement of any third party's copyright, trade mark or other intellectual property rights.

What you are allowed to do

You may access any part of the Website provided that it is not password protected. Access to some parts of the Website is only available if you have a valid password. You may not access these areas without a valid password.

What you are not allowed to do

You are not allowed to use the Website (or to copy or use any material from the Website) for any commercial purpose other than to conduct a commercial transaction with us unless you have our permission.

You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material on the Website from any copies or printed items taken of material from the Website.

You are not allowed to upload or order printed items which contain or use any images or other material including text based annotations and comments, which contain any of the following:

You are not allowed to:

We may assign or transfer any of our rights or sub contract any of our obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with our specific permission in writing.

Rights

You retain all intellectual property rights, including copyright, in those images that you have uploaded to the Website where you already own such rights. We are the owner (or the licensee) of all intellectual property rights in the Website. You warrant that you have the right to copy, upload or otherwise deal with those images in relation to the Website and to allow us to process and otherwise deal with those images in accordance with these Terms.

You may not upload, request us to print, or otherwise deal with, in relation to the Website, any images or other material where you do not have the right to do so or allow us to use such images or other material if such use would infringe any existing third party intellectual property or contractual rights. For example, you may not take photos from another website or other publication and do anything with them unless you have obtained the permission from the owner of the relevant right.

Operation of the Website

We may change the format and content of the Website (or any products or services offered by the Website) at any time.

We may terminate or suspend the operation of the Website (or terminate or suspend provision of any products or services offered through the Website) for support or maintenance work, in order to update the content or for any other reason. We may do this at any time and without notice.

You are advised to keep backups of all material provided to us. In particular, it is up to you to keep backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for the loss of, deletion or corruption of any images or any other material uploaded onto the Website.

Because public networks, such as the internet, occasionally experience disruptions, we cannot guarantee the Website will be available at all times. Although we strive to provide the most reliable website possible, interruptions and delays in accessing the Website are unavoidable and we disclaim any liability for damages resulting from such problems.

Information on the Website may contain technical inaccuracies or typographical errors. We attempt to make its descriptions as accurate as possible, but we do not warrant that the content of the Website is accurate, complete, reliable, current, or error-free.

Data Protection

Personal data provided to us through the Website will only be used in accordance with our Privacy Policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our Privacy Policy.

Limitation of liability

We are not responsible for the content of any external website featured as a link on the Website, nor are we responsible for the content of any advertiser’s website or the conduct of any business or individual advertising on the Website. Any such links are provided merely as a service to users of the Website and their inclusion in the Website does not constitute an endorsement by or affiliation with us.

This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising these Terms. It is up to you to take precautions to ensure that whatever computer equipment and/or software selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. In no event will we be liable to you or any other any party associated with you for any direct, indirect, special or other consequential damages for any use of the Website, or any other hyper linked website, including without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we have been expressly advised of the possibility of such damages.

Nothing in these Terms shall restrict or exclude any liability that we have to any party which cannot be excluded by law and in particular, and notwithstanding any term of these Terms, our liability for death or personal injury caused by our negligence shall not be limited or excluded in any way.

Computer viruses

We will use reasonable endeavours to ensure that the Website does not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all materials downloaded from the Website and regularly check for the presence of viruses and other malicious code. We exclude to the fullest extent permitted by applicable laws all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from the Website.

Severability

In the event that any term of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall remain valid and enforceable.

Law and Jurisdiction

These Terms (and the provision of Products by us) are governed by and to be interpreted in accordance with Trinidad law. In the event of any dispute arising in relation of these Terms or in relation to the provision of any products and services by us the Trinidad courts will have non-exclusive jurisdiction over such dispute although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country.

Third Party Rights

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties). Nothing in these Terms is intended nor shall affect any of your statutory rights that may not be legally excluded.

Contact

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We’d love to hear from you.

Simply send an email to info@F1RST.com or contact us using the forms below. A F1RST team member will be in touch with you shortly.